Refund Policy

What is the American Horse refund policy?

• We are happy to accept returns within 30 days from when your order was shipped for in-store credit. Defective items or incorrect orders shipping costs will obviously be on our expense.
  
  
• Return items must be unworn/unwashed and in new condition - This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your Return for In-Store Credit if the items are not within these conditions upon receipt of the items.
  
  
• Defective items or incorrect orders will be replaced simply by receiving a photo showing the relevant product and its flaw.
  
  
• In the unlikely event that your order hasn't arrived within 8 weeks (due to lost mail, etc.) please contact us via info@American-Horse.com and we will issue a refund or resend your order. We regret to inform you that we will NOT grant any request to refund, replace or reship of any item in any amount once the inquiry is made after 90 days from the date of order. 
  
  Please note: We’ve all been affected by the COVID-19 pandemic. We’re committed to supporting our employees, customers, and community now and in the long term. Due to delayed and cancelled flights, nowadays it can take a bit more time for items to be delivered. The shipping companies struggling to deliver it on time. Please bear with us and with them. In case of delays due to the COVID-19, we will resend the package on us with a different carrier. We cannot issue a refund on those cases. 

• Since shipping costs are non-refundable, the buyer will be responsible for paying those fees in case of returning items.
  
  
• You can request to cancel an order within an hour of your purchase as long as we haven't dispatched it yet. If it's been longer than an hour, you can still contact us and we will do our best.

• We are manufacturing and shipping worldwide from 2 main warehouses: Hawthorne, California and our international warehouse in Asia.
  Please note - customer will be responsible for any taxes, duties, levies or other governmental charges. Unfortunately we cannot refund/cancel orders for this reason.

To see the full policy page, please click here.

✉ info@American-Horse.com

☏ 1-641-715-3900 (911835)